BPI and BPM Keys to Success

Business Process Management (BPM) and Business Process Improvement (BPI) both have principles that are known to most.

This article will discuss some of the key elements of their strategy as well as the implications these processes have for business today.

• These processes allow a business to place its focus on the right things at the right time, all the time. BPI helps to eliminate inefficiency within an organization by continuously placing the focus on results and outcomes, and focusing all steps of the process to meet those outcomes.
• These processes are always focused on the needs of the customer and how to meet them more effectively.
• They do not focus on automation for its own sake or business fads, but instead look for the most efficient way to run systems and processes.
• They frequently measure the success of processes using benchmarks that are quantifiable, attainable, and realistic.
• Each person in the organization is clearly aware of their role, owns the outcomes, and has responsibility and accountability for their particular tasks.
• There are built in process controls and checks, and the ability to stop the process to allow it to get back on track if failure looks possible.
• There is no longer an acceptance of ad hoc business processes. Processes are deliberately planned and standardized in an effort to save money and create quality products and services.
• Processes are immediately and consistently implemented, and theses processes are able to be sustained over time.
• Accurate measurements and metrics are put in place and actions are taken based upon them.

These tools and strategies are an excellent way for businesses to thrive in this new customer driven economy. They work throughout the business, across organizations boundaries, in a planned and data driven manner. When properly implemented they can give a business an entirely new perspective on things.